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FAQ

1. How Can I Book a Class?

a. Get Your Zen On

First things first, you need to LOG IN or SIGN UP to create your very own sanctuary within our community. If you haven't done so already, you're just a click away from joining the squad.

b. Invest in Your Well-being 

Next, invest in getting the best version of yourself by purchasing your preferred package under "Buy Packages." Choose wisely, as your body will thank you later.

c. Customise Your Zen Experience

Explore "Classes" or tap "Book Now" to pick classes that sync with your serenity.

 

  • Receive a swift confirmation in your inbox to secure your tranquility.

  • Cancel with 12 hours' notice to preserve your class credit or it will be forfeited. 

  • For the ultimate Zen initiation, try our exclusive trial packages—they're as personal as your inner peace, strictly non-transferable, and exclusively yours.

d. See You on the Zen Mat: Prepare to meet your Zen in the studio. It's where the magic happens!

Bonus: If you want to book Group Privates for your squad, reach out to us for the inside scoop.

 

2. Are Your Classes Suitable for Beginners?

Absolutely! At Reform Pilates Studio, we believe that fitness is for everyone. Our classes are designed for small, intimate groups, and our expert instructors can customize exercises to match your fitness level.

 

If you're new to the world of Pilates, we recommend starting with Reformer Foundations or Mat Flow. However, if you're 16 or under, we kindly request parental consent.

3. What does ‘Join waitlist’ mean?
‘Join Waitlist’ means the class is full and if you joined when someone cancels, the system will add you in automatically 

•⁠  ⁠You can join the waitlist at any time, even after the late cancellation period. If you decide to cancel your waitlist spot, you'll still get your credit back.

•⁠  ⁠You can set a specific cut-off time for when you'd like to be automatically added to the class from the waitlist if a spot opens up.

•⁠  ⁠You'll receive an email notification when you join the waitlist and another email if you're moved from the waitlist to the class.

Once you have been successfully added into the class, the cancellation policy needs to be followed (which is cancellation needs to be done at least 12hours prior the class starts)

4. Can I Join If I Have an Injury?

Your well-being is important to us. We suggest seeking approval from your healthcare practitioner or doctor before booking a class. If you've received the green light, let our instructors know about your injury in advance. They'll be your guides in crafting a safe and effective workout.

5. Can I Join If I'm Pregnant?

Congratulations! For the safety of both you and your baby, it's crucial to obtain approval from your healthcare practitioner or doctor. If you're cleared for takeoff, kindly inform our instructors about your pregnancy in advance. They'll be your co-pilots on this special journey.

6. What Should I Bring to Class?

  • Come dressed in your favourite workout attire, and don't forget your trusty water bottle (we've got filtered water waiting for you).

  • A towel can come in handy for those sweat sessions.

  • Grip socks are a must during reformer Pilates classes. If you don't have a pair, fret not; you can snag some in the studio.

7. How Fashionably Early Should I Arrive?

Plan to arrive 5-10 minutes before your class takes off. After all, punctuality is key to a smooth start to your Pilates experience. Once class begins, the doors to the serene sanctuary are closed.

8. Do You Offer Shower Facilities?

Absolutely! We've got you covered from head to toe. Shampoo, conditioner, body wash, facial wash, makeup remover, and even a hair dryer are at your disposal. Your Zen journey continues even after class.

Feel free to reach out if you have any other burning questions or need assistance. We're here for you.

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